Last Updated: September 2026

CROWNIES Food Industries respects your privacy and is committed to protecting the personal information you provide when using our website, submitting an inquiry, placing an order, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Full name
  • Company name
  • Email address
  • Phone number / WhatsApp number
  • Billing and shipping information
  • Country and business location
  • Product interests and order requirements
  • Private label, wholesale, export, or distribution inquiry details
  • Information submitted through contact forms
  • Any other information you choose to provide

When you use our website, we may also automatically collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

  • Process and manage orders
  • Respond to inquiries and customer requests
  • Provide quotations and product information
  • Process private label, wholesale, export, and distribution requests
  • Arrange delivery and order fulfilment
  • Communicate regarding your orders or business inquiries
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Meet applicable legal, regulatory, accounting, and compliance requirements
  • Send marketing communications where you have provided consent

3. Payments

Payments made through our website may be processed by third-party payment service providers.

CROWNIES does not generally store complete credit or debit card details on its own systems. Payment providers may collect and process your payment information according to their own privacy policies and security standards.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Delivery and logistics providers
  • Website hosting providers
  • IT and technical service providers
  • Marketing and analytics providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We only share information where reasonably necessary for the relevant service or legal obligation.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, remember preferences, and support analytics or marketing activities.

You may control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, legal obligations, accounting, dispute resolution, and legitimate business requirements.

8. Your Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent to marketing communications
  • Raise questions regarding how your information is used

Certain information may need to be retained where required by law or for legitimate business purposes.

9. Third-Party Links

Our website may contain links to third-party websites or services.

CROWNIES is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

Our website and services are intended primarily for businesses and adult customers. We do not knowingly seek to collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

Any updated version will be published on this page with the revised effective date.

12. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

CROWNIES Food Industries
Al Ain, United Arab Emirates
Email: info@crownies-uae.com
Phone / WhatsApp: +971 50 436 5856
Website: crownies-uae.com