Last Updated: September 2026

At CROWNIES Food Industries, we aim to process and deliver orders efficiently while maintaining product quality throughout handling and transportation.

1. Delivery Areas

We may deliver orders within the United Arab Emirates and, where available, to selected international destinations.

Delivery availability depends on:

  • Customer location
  • Product type
  • Order quantity
  • Shipping method
  • Import and customs requirements

For wholesale, private label, distributor, and export orders, delivery arrangements are confirmed separately.

2. Order Processing

Orders are processed after:

  • Payment is successfully confirmed
  • Required order details are complete
  • Any necessary verification is completed

Processing times may vary depending on product availability, order quantity, and whether the order is standard or customized.

3. UAE Delivery

For orders within the UAE, delivery times may vary depending on the destination and order size.

Customers will be informed of applicable delivery details during the ordering process or after order confirmation.

4. Wholesale & Bulk Orders

Wholesale, foodservice, and bulk orders may require separate logistics arrangements.

Delivery timing and costs may depend on:

  • Order volume
  • Pallet or carton quantity
  • Delivery destination
  • Vehicle requirements
  • Warehouse or receiving requirements

The applicable arrangements will be confirmed before dispatch.

5. Private Label Orders

Private label and custom-manufactured orders require production time before delivery.

Estimated timelines may include:

  • Product preparation
  • Label approval
  • Packaging production
  • Manufacturing
  • Quality control
  • Final packing
  • Dispatch

The expected production and delivery schedule will be confirmed in the quotation, proforma invoice, or order agreement.

6. International & Export Orders

Export orders are subject to destination-specific shipping and customs requirements.

Depending on the agreed shipping terms, the customer may be responsible for:

  • Import duties
  • Customs clearance
  • Taxes
  • Destination charges
  • Import permits or registrations

Shipping terms and responsibilities will be confirmed before the order is finalized.

7. Delivery Charges

Delivery charges may vary according to:

  • Destination
  • Order weight and volume
  • Shipping method
  • Urgency
  • Special handling requirements

Any applicable delivery charges will be communicated before the order is confirmed.

8. Delivery Times

Delivery estimates are provided in good faith but may be affected by circumstances outside our direct control, including:

  • Courier delays
  • Customs procedures
  • Weather conditions
  • Public holidays
  • Transport disruptions
  • Incorrect or incomplete delivery information

9. Receiving Your Order

Customers should inspect the shipment upon delivery.

Please check:

  • Number of cartons or items
  • Packaging condition
  • Product condition
  • Any visible damage or shortage

Any issue should be reported to CROWNIES as soon as possible and within the timeframe stated in our Refund and Returns Policy.

10. Failed Delivery

Customers are responsible for providing accurate delivery details.

Additional charges may apply if delivery fails because of:

  • Incorrect address
  • Unreachable recipient
  • Refusal to accept delivery
  • Incomplete delivery information
  • Re-delivery requirements

11. Product Storage After Delivery

Food products should be stored according to the storage instructions shown on the packaging.

Customers are responsible for proper storage and handling after delivery.

12. Contact Us

For delivery, shipping, wholesale logistics, or export inquiries, please contact:

CROWNIES Food Industries
Al Ain, United Arab Emirates
Email: info@crownies-uae.com
Phone / WhatsApp: +971 50 436 5856
Website: crownies-uae.com