Last Updated: September 2026

At CROWNIES Food Industries, we aim to provide a secure and reliable payment experience for our customers. This Payment & Security Policy explains how payments are processed and the measures used to protect transaction information.

1. Accepted Payment Methods

Depending on availability at checkout, we may accept:

  • Major credit and debit cards
  • Secure online payment methods supported by our payment provider
  • Bank transfer for approved wholesale, export, or business orders
  • Other payment methods made available through our website

Available payment options may vary by country, order type, and transaction value.

2. Secure Payment Processing

Online payments are processed through secure third-party payment service providers.

CROWNIES does not generally store complete credit or debit card details on its own systems.

Payment information is transmitted and processed using the security measures provided by the relevant payment processor and banking partners.

3. Stripe Payments

Where Stripe is used as the payment processor, payment information is handled through Stripe’s secure payment infrastructure.

Customers may be asked to complete additional verification steps, such as card authentication, depending on their bank, card issuer, or applicable payment requirements.

4. Currency

Unless otherwise stated, prices displayed on our UAE website are processed in UAE Dirhams (AED).

For international transactions, your bank or card provider may apply:

  • Currency conversion charges
  • International transaction fees
  • Other banking fees

These charges are determined by your financial institution and are not controlled by CROWNIES.

5. Payment Authorization

All orders are subject to successful payment authorization.

An order may not be confirmed or processed if:

  • Payment is declined
  • Authorization fails
  • Required verification is not completed
  • Fraud or security concerns are identified
  • Payment details are incomplete or incorrect

6. Fraud Prevention

To protect customers and our business, we may use fraud prevention and transaction verification measures.

In some cases, we may request additional information to verify:

  • Customer identity
  • Billing information
  • Order details
  • Business information
  • Delivery information

We reserve the right to delay or cancel a transaction where there are reasonable security or fraud concerns.

7. Bank Transfers

For approved wholesale, export, private label, or B2B orders, payment may be accepted by bank transfer where agreed.

Customers should use only the official bank details provided directly by CROWNIES.

An order is not considered paid until the funds have been received and confirmed.

8. Private Label & Custom Orders

Private label and custom manufacturing orders may require:

  • Deposit payment
  • Advance payment
  • Milestone payments
  • Final payment before dispatch

The exact payment terms will be stated in the applicable quotation, proforma invoice, or agreement.

Production may not begin until the required payment has been received.

9. Wholesale & Export Orders

Payment terms for wholesale, distributor, foodservice, and export customers may vary depending on:

  • Order value
  • Destination
  • Customer relationship
  • Production requirements
  • Shipping arrangements

The applicable terms will be confirmed in writing before the order is processed.

10. Website Security

We take reasonable measures to help protect information transmitted through our website.

Our website uses secure HTTPS encryption where available, and we work with established service providers for payment processing, hosting, and related website functions.

However, no online system can be guaranteed to be completely secure.

11. Payment Issues

If you experience a payment problem, do not repeatedly submit the same transaction if you are unsure whether payment was completed.

Please check:

  • Your bank or card statement
  • Your order confirmation
  • Your email

If necessary, contact us before attempting another payment.

12. Contact Us

For payment-related questions, please contact:

CROWNIES Food Industries
Al Ain, United Arab Emirates
Email: info@crownies-uae.com
Phone / WhatsApp: +971 50 436 5856
Website: crownies-uae.com